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What our Clients Says?


This company is fantastic they came in 40 mins and restored our home quick and professional matter. Highly recommended.
I cannot recommend this amazing business enough! Genuine care for their customers and a level of customer service you just don’t find nowadays. Immediate response and help with my problem and arrived at my home within 45 minutes to start the job. Friendly, cheerful and service with a smile! 10/10 ⭐️
It's rare to find qualified tradespeople on the Gold Coast. Companies that will be happy to actually turn up and do the job. Refresh Carpet Cleaning was a chance call. I ended up speaking to Elizabeth who was very professional more than happy to help. They gave me a time which someone would be around and also gave me the latest time they will be there. Needs to say they exceeded their expectations and Sam turned up even earlier than expected. Service with a smile something this organisation does well. Sam was very professional quickly analysed the situation and provided professional service that was second-to-none. I would highly recommend using this company. I will be using them in the future as it's important to stick with a good thing. This company I understand is an established company from Sydney and only new to the Gold Coast through with service like this, I'm sure they will be the number one provider for carpet water extraction and cleaning. I'm very impressed to reduce service end they professionally and quickly went about the business getting the job done.
I contacted this company at 10.30 on a Saturday evening. They were onsite within 30mins and went to work extracting the water that had flooded the unit from a collapsed pipe. They liaised with our tenant over the next few days also keeping us totally informed. 1 week later the carpets were dried out, new underlay laid and the carpets relaid and you would never know anything had occurred. We are very impressed with everything they did and a big shout out to Elizabeth who was nothing more than helpful and provided such great service.
Excellent job and fast respond. My carpet was completely flooded and these guys restored it to as new condition.
The team were wonderful to deal with, quick response time and the issue was fixed quickly and efficiently. I highly recommend this company to all!
Give 5 star ⭐️ Very professional and definitely worth it !
Excellent job. Thanks Refresh Carpet!

Frequently Asked Questions

The dangers of wet carpets are obvious. If you allow your carpet and padding stay soaking for long periods, the risk grows that mold will begin to grow quickly--a major health hazard in itself!

An appliance that unintentionally causes water to flow from its pan is often considered a covered occurrence by your homeowners insurance policy. This means you don't have pay for damages caused as long as it was an unintentional mistake on behalf of the user (in this case).

Water damage is never an enjoyable experience, but it's important to remember that your home insurance will cover you if one of these pipes bursts and causes water damages in the house. The best way around this problem would be preventing any possible leaks by making sure everything has been tightly screwed or fixed with plumbers' tapes before going out on cold days!

The general rule is 48 hours if the water has been sitting in a structure for more than this amount of time, consider removing and replacing it.

If you're experiencing moisture in your home, it's best to get rid of the excess humidity. There are many ways that people have found successful at getting this done including running fans or using dehumidifiers- whichever one works better for you depends on what type and amount of problem they want solved.